7u774's Privacy Policy
We maintain full transparency in how we collect, use, and protect your personal information. Read this policy and stay assured.
Introduction
7u774 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how 7u774 collects your personal information, what purposes it is used for, who it is shared with, and how it is kept secure.
By using our platform, you will be considered to have agreed to the terms of this policy. This policy may be updated from time to time, so we encourage you to read it regularly.
What Information We Collect
7u774 collects certain personal information to provide registration, transaction, and support services. This information is collected in two main ways:
1.1 Information You Provide Directly
- Full name and date of birth — for age verification (service is available only to those aged 21 or above)
- Email address and mobile number — for communication and account security
- Payment information — bKash, Nagad, Rocket, or Upay number (for processing transactions)
- Identity verification documents — for security and fraud prevention, when required
- Any information you provide via support chat or email
1.2 Automatically Collected Information
- IP address and device type — for security verification and fraud prevention
- Browser type and operating system information
- Activity logs on the platform — which games were played, how much time was spent
- Information collected from cookies and similar tracking technologies
- Referral source information — where you came from when you arrived at our platform
How We Use the Information
7u774 uses the collected information for the following purposes:
2.1 Account Management
Basic information is used to create, verify, and manage your account. IP and device information is used to ensure login security and prevent unauthorized access.
2.2 Processing Financial Transactions
Payment information is used to process deposit and withdrawal requests. At 7u774, the minimum deposit via bKash, Nagad, Rocket, and Upay is ৳100 and the minimum withdrawal is ৳800. Transaction history helps monitor for fraud.
2.3 Support and Communication
Contact information is used to resolve your issues and maintain communication with the support team. 7u774's 24/7 live chat and email support ([email protected]) rely on this information.
2.4 Responsible Gaming
Information about your gaming activity is monitored as part of our responsible gaming program. If unusual or risky behavior is detected, we may reach out to you.
2.5 Platform Improvement
Anonymized and aggregated data is analyzed to improve the user experience and enhance platform performance. No individual can be identified from this data.
Cookies and Tracking Technologies
7u774 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.
3.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and the basic functionality of the platform.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect anonymized data to understand patterns of platform usage.
- Security Cookies: Help detect fraud and protect your account.
3.2 Cookie Controls
You can block or delete cookies from your browser settings. Please note that disabling essential cookies may affect some platform functionality and login sessions may not work properly.
Sharing Information with Third Parties
7u774 never sells your personal information. However, information may be shared with specific third parties in the limited circumstances below:
4.1 Payment Service Providers
Only the necessary transaction-related information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for the purpose of completing that transaction.
4.2 Technology Service Providers
Third-party technology providers used to operate the platform may have access to limited information. These organizations are contractually bound to use information in accordance with our guidelines and to maintain appropriate security.
4.3 Legal Requirements
Necessary information may be provided in response to a court order, legal obligation, or request from a regulatory authority. This will only be done when legally required.
4.4 Fraud Prevention
If cybercrime, money laundering, or fraud is suspected, relevant information may be shared with the appropriate authorities. This is part of keeping our platform secure.
Our Measures to Protect Your Information
7u774 uses industry-standard security technologies and processes to protect your personal information:
5.1 Technical Safeguards
- SSL Encryption: All data transfers on our platform are secured through SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall and Intrusion Detection: Active security layers are maintained to prevent unauthorized access.
- Two-Factor Authentication: An additional security layer is available for accessing your account.
5.2 Process Safeguards
- Access to information is restricted to authorized staff only
- Regular security audits and vulnerability assessments are conducted
- All staff are trained on data protection and privacy
- Incident response plans are prepared and tested regularly
5.3 In the Event of a Security Breach
If a security breach occurs and affects your information, we will notify you as quickly as possible and take the necessary steps. However, it is not possible to guarantee that data transfers over the internet are completely secure; we therefore follow the highest precautions.
Data Retention Period
7u774 retains your information only for as long as necessary. The retention period depends on the type of information:
- Account Information: For the duration your account is active and for a defined period after account closure to meet legal requirements.
- Transaction Information: For the period defined by financial regulatory requirements.
- Communication Information: For the period required to improve support services and resolve disputes.
- Cookie Data: Deleted after the session ends or at a set expiry, depending on the type of cookie.
Once the retention period ends, we securely delete or anonymize the information so you can no longer be identified.
Your Rights
As a 7u774 user, you have certain important rights regarding your own personal information:
7.1 Right to Access
You have the right to know what information we hold about you. You can find this out by contacting us via live chat or by emailing [email protected].
7.2 Right to Rectification
If the information stored in your account is incorrect or incomplete, you have the right to request a correction. This can be done through account settings or via support.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, where there is a legal obligation or an ongoing dispute, it may not be possible to fulfill this request in full.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. In such cases we will evaluate your request and take the necessary steps.
7.5 Right to Data Portability
You may request a structured copy of the information we hold about you.
Protection of Minors
7u774 is strictly for those aged 21 or above only. We do not knowingly collect personal information from any minor. Age verification is built into the registration process.
If you believe a minor has registered on our platform, please notify us immediately at [email protected]. Such accounts will be closed subject to verification and the associated information will be deleted.
Changes to This Policy
7u774 may update this privacy policy from time to time. Changes may be due to:
- Changes in legal or regulatory requirements
- Launch of new services or features
- Improvements to security processes
- Revisions based on user feedback and experience
For significant changes, we will post a notice on the platform or notify you by registered email. The date of the most recent update will be noted at the top of the page. Continued use of the platform after changes are made will be considered as your agreement to the new policy.
Contact for Privacy Matters
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:
- Live Chat: 24 hours a day, 7 days a week — available in Bengali and English
- Email: [email protected]
We take all privacy-related requests seriously and are committed to responding through the proper process.
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